Refund policy

Returns and Exchanges

At MiniMe™, we strive to ensure your complete satisfaction with our custom-made products. Due to the personalized nature of our MiniMe™’s, returns and exchanges are limited. However, we are committed to a 100% customer satisfaction guarantee. In the rare instance where you are dissatisfied with your MiniMe™, please reach out to our customer service team at contact@minime.com within 14 days of receiving your order. Our team will work diligently to understand your concerns and find the best possible solution for you.

Please note that returns and exchanges are evaluated on a case-by-case basis, taking into consideration the personalized nature of our products. We are dedicated to ensuring your happiness with our MiniMe™ creations and will strive to address any issues promptly and effectively.

For any inquiries or assistance regarding returns and exchanges, please contact our customer service team. We appreciate your understanding and cooperation in this matter as we aim to provide you with the best MiniMe experience possible.

Warranty

We stand behind the quality of our MiniMe™ products with confidence. Every purchase is backed by a 365-day warranty as part of our 100% customer satisfaction guarantee. We’ll work swiftly to resolve the matter, whether through a replacement, a refund, or finding the best solution for you. Your satisfaction is our priority, and we’re committed to ensuring you’re delighted with your MiniMe™ purchase.